Frequently Asked Questions

GENERAL

Will Disroot last?

The admins and maintainers of Disroot use it daily and depend on it as their main communication tool. We intend to keep it going for a very long time.

Check the Forum for the long answer


How many people use Disroot?

We do not keep track of active users so we can't answer this question. Besides, we consider that is not by any means a way to measure the platform's health. User numbers are susceptible to manipulation for many reasons, wow factor and to satisfy investors, for example. Since the platform purposes have nothing to do with any of that, we see no point in giving false or manipulated statistics about it.

USER

I forgot my password. How can I reset it?

In order to reset your password, you need to have security questions and/or a recovery email set up. If this is the case, then go here and click on "Forgotten password".

If you haven't set any of these options, then there's nothing else you can do, but register a new account.


My account was approved but I can’t login. Why?

It is very likely that you’re incorrectly entering:

  1. your username (remember it’s just the username, without the domain), or...
  2. your password (remember it’s case sensitive).

I get an "Invalid private key for encryption app" message. Why?

It is probably because you've changed your password recently. Since Nextcloud uses the user password to generate the encryption keys, it’s necessary to regenerate them from your new password. To do so, you must:

  1. log in to the cloud;
  2. select Personal from the menu
  3. scroll down to the Basic encryption module and type in your old password
  4. then the new one and
  5. finally click Update Private Key Password

After login out and back into the cloud again you should see your files and the message should have disappeared.

If you don't remember your old password, it's still possible to reset the account but it won't be possible to recover any files on the cloud as they are encrypted with the old key.


Does my Disroot account expire?

No. We do not to expire unused accounts.
However we appreciate when people take responsibility for their account, and its impact on the Disroot resources, and request account deletion when they decide not to use our services any longer.


How can I delete my Disroot account?

To delete your Disroot account log in to https://user.disroot.org and select 'Delete My Account'.

Accounts and their data are wiped on daily.


How can I change my password?

Log in to https://user.disroot.org and select 'Change Password'.

You will also need to change your password on Nextcloud to be able to access your files, which are encrypted using your password.
To do it, follow the steps as described in the answer to "I get an "Invalid private key for encryption app" or check this tutorial.

SERVICES

What services can I use with my Disroot account?

Your account allows you to use the following services with the same username and password:

  • Email
  • Cloud
  • Forum
  • Chat
  • Project Board

The rest of the services (Pads, PasteBin, Upload, Search and Polls) don’t require any registration.


What uses can I give to my email account?

You can use it any way you want, except for commercial purposes or for sending Spam. To get a better idea of what you can and can’t do with it, please, read paragraphs 10 and 11 from our Terms of Service


What are the inbox and the cloud size?

The mailbox size limit is 1GB and attachment size limit is 50MB.

Cloud storage is 2GB.

It's possible to extend your cloud and mail storage. Check the options here


Can I see some status of services like uptime, scheduled maintenance, etc?

Yes. And there is multiple ways to be up-to-date with all issues, maintenance and general health information about the platform.

  • > Visit https://state.disroot.org
  • > Subscribe to RSS feed of https://state.disroot.org
  • > Subscribe to email notifications at https://state.disroot.org
  • > Follow disroot_state@hub.disroot.org via Hubzilla, Diaspora*, Mastodon, Pleroma, Pixelfed, etc. (the fediverse...)
  • > Follow disroot@social.weho.st (the fediverse again...)
  • > Join state@chat.disroot.org (XMPP)
  • > Join @state:disroot.org (Matrix)
  • > Install DisApp, Disroot's Android app where you will get realtime notifications

ENCRYPTION

Can I use 2FA?

Yes, you can use it for the Cloud. But, before you enable it, make sure you fully understand how it works and how to use it. For more information, go here


Can I use end-to-end encryption in the cloud?

Currently, end-to-end encryption is disabled due to long standing bug with Nextcloud desktop app.

COMMUNICATION

I can't connect to Matrix. Why?

We decided to discontinue Matrix since September, 2018. You can read the reasons here.

You can also find more information about the privacy impact of Matrix here


How do I use Disroot's IRC in XMPP rooms?

Disroot provides so-called IRC gateway. This means you can join any IRC room hosted on any IRC server. This is the basic address schema:

  • To join an IRC room:
    #room%irc.domain.tld@irc.disroot.org
  • To add an IRC contact:
    contactname%irc.domain.tld@irc.disroot.org

Where #room is the IRC room you want to join and irc.domain.tld is the irc server address you want to join. Make sure to leave @irc.disroot.org as it is because it's the IRC gateways address.


I can’t connect to Diaspora* with my Disroot account.

Since Diaspora* doesn’t support LDAP (the software protocol we use to access services with a single account) it is not possible to login with Disroot credentials. You need to create a different account here